Privacy Policy

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This privacy policy explains what information CG Research will collect for research purposes and how it will be used.

CG Research is committed to protecting and respecting your privacy and meeting the requirements of the following laws and codes:

• The Data Protection Act 2018

• EU General Data Protection Regulation (GDPR)

• The Market Research Society (MRS) Code of Conduct

Use of this website
CG Research uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to this website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: www.google.com/policies/privacy/ 

It is possible to opt out of Google Analytics by adding an extension to your browser

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

If you use the enquiry form on this website we collect the personal data that you provide to us, for example your name, your email address, your telephone number and your company name.  This information will be retained in order to respond to your enquiry.

How CG Research collects and processes data

CG Research undertakes the collection of data for market research projects either in person, via telephone or online on behalf of its clients. CG Research may have collected data from you as part of a face-to-face survey or have contacted you to invite you to take part in an online or postal research survey, or to validate the information you provided via a face-to-face survey. 

CG Research may have received your contact details (e.g. email address, telephone number, postal address) from an organisation that holds this information and wishes to invite you to take part in research. For example, this may be an organisation that you are a customer of, an organisation which you receive information from (you have signed up to receive information by email or by post) or an organisation that you are a member of. CG Research has been assured by the client that they have permission to hold these details and to contact you for the purposes of research. If you are concerned about this CG Research can provide you with contact details for the research client.  
 

The client for the research is the Controller of the data and CG Research the Processor. CG Research has a contract in place with the client and we will process the data only as agreed with the Controller and in accordance with their instruction.
 

The legal basis for processing data collected from you is either:

· You have agreed to take part in a survey administered by CG Research, or

· The organisation that commissioned the research has a legitimate interest in analysing and/or processing data you have provided to it. 

CG Research Surveys and the use of survey data

When you are invited to take part in a survey, it will explain why the data is being collected and how it will be processed. This will allow you to decide whether you wish to give your consent by taking part in the survey. You always have the opportunity to decline involvement or to ‘opt out’ of the research after agreeing to participate. You are able to decline to answer any questions which relate to sensitive personal information

CG Research processes survey data for research purposes only, and the use of that information will be limited to that purpose. Your information will not be used for marketing, nor will your information be sold or passed to any third party without your express permission.

From time to time CG Research may transfer your data to another company to perform functions required to deliver the research project. This could include, for example, a printer to print letters for a postal survey. They will not be able to use your data for any purpose other than the specific function required. They must also follow the requirements of this policy and the General Data Protection Regulation.

We may engage or otherwise work with other providers to assist in providing professional services to CG Research’s clients. Where these services perform processing on Personal Data, they are acting as Data Processors for CG Research and appropriate agreements are in place to ensure that their processing accords with the GDPR and the purposes for processing laid out in this policy.

Personal data

CG Research will only collect or process personal data if it is necessary for the purpose of the research.

The personal data that CG Research collects and processes about you may include:

· Information on your age, gender, ethnicity or other personal details, collected as part of a research survey (you do not have to answer these questions if you prefer not to)

· Your contact details (address, phone number, email), to enable CG Research to conduct quality checks and administer prize draws, etc.

· Data on your opinions, behaviours and experiences in relation to the topics within the survey.

Personal data will never be shared with other parties without express agreement. Only anonymous, statistical results of the research will be published. Your participation in the research, together with your individual responses to the questions will not be identifiable in any research reports.

CG Research will only use personal data held about you to: 

· Conduct quality checks relating to the fieldwork

· Contact you in relation to prize draws you have entered

· Contact you about taking part in further research, if you have agreed to this

· Responding to a contact from you in regard to the research

· Analyse the aggregated research results (analysis and reports will always be anonymised and you will never be identified in any research reports without your express permission).

 

At the end of the study CG Research will securely delete your name and any contact details you may have provided, leaving only anonymous research data unless otherwise stated in the survey introduction or invitation. The anonymous research data will be kept permanently. For qualitative recruitment, respondent details will be kept on file, to ensure individuals are not inappropriately re‑recruited.

Information Security

CG Research takes very seriously the responsibility to keep your personal information secure. As such CG Research takes every reasonable precaution to ensure your information is protected from loss, theft or misuse. All data will be securely held and password protected. Where the data is in physical hard copy, it will be held securely. Online surveys are hosted on Snapwebhost which is ISO/IEC 27001 certified with data held in UK-based servers. 

Your rights under GDPR and contact for any questions about this research or privacy policy

The General Data Protection Regulation gives you the right to request a copy of personal data that CG Research keeps about you, and to have any inaccurate information about you corrected. You have the right to withdraw your consent to participate in the research. If you wish to make such a request or you are concerned that any of the information CG Research possesses about you is incorrect, please contact CG Research at clair@CGResearch.co.uk 

Changes to this Privacy Statement

CG Research recognises that transparency is an ongoing responsibility, CG Research will keep this privacy policy under regular review.

This Privacy Policy was last updated 21st March 2022